Job Title: Client Success Executive

📍 Location: Magpie Nest Group HQ, Banasree
📅 Employment Type: Full-Time (On-site)
🕒 Working Hours: Night Shift (US Business Hours) / Evening Shift (UK Business Hours)
📆 Work Days: Monday to Friday
📴 Weekend: Saturday & Sunday

Are you confident in your communication, driven to deliver excellence, and ready to grow in a fast-paced, globally connected environment?

Magpie Nest is a UK and USA-based real estate company with a rapidly growing back-office support team in Bangladesh. We’re looking for a Client Success Executive to support our US/UK client base with care, professionalism, and clarity. You’ll be the voice of our brand, responsible for handling customer queries, building trust, and making every interaction count.

If you’re fluent in English, digitally adept, and eager to work in a structured environment with strong growth potential, this could be the ideal role for you.

Our Core Values (Alignment is Non-Negotiable):

We strive for excellence and continuous improvement with great vision. We aim to grow together with loyalty, dedication, and a collective mindset. We value honest and direct communication.

What You’ll Do:

Client Interaction:

• Communicate with US/UK customers and Suppliers via phone, email, and online platforms.
• Provide real-time support on property management inquiries, complaints, service requests, and tenancy-related questions.
• Log all interactions and updates in internal databases or CRM systems.

Relationship Management:

• Build and maintain positive relationships with clients by ensuring prompt and professional responses.
• Act as a bridge between the US/UK team and operational departments.
• Ensure accurate information delivery and proactive issue resolution.

Coordination & Reporting:

• Collaborate with the US/UK team to relay client requests and coordinate timely resolutions.
• Keep track of unresolved cases and follow up for closure.
• Prepare regular summaries and updates on client feedback and issues that have been raised.

Responsibilities:

• Handle inbound and outbound communications with professionalism and empathy.
• Respond to inquiries accurately and in line with company procedures.
• Update and maintain records of interactions and service tickets.
• Stay informed about real estate services, tenancy policies, and current updates to provide reliable guidance.
• Escalate unresolved issues to supervisors or senior officers when necessary.

What You Bring:

Experience & Skills:

• Bachelor’s or Master’s degree (BBA/MBA or equivalent) from a reputed university.
• At least 1 year of experience in client communication & client service.
• Excellent command of spoken and written English.
• Strong interpersonal and customer service skills.
• Tech-savvy and familiar with digital tools like Google Workspace, CRMs, and call systems.
• Strong communication skills & exposure to the US/UK market will be preferred.

Values & Qualities:

• Loyal, growth-minded & open for long-term employment.
• Proactive, solutions-oriented mindset.
• Hard worker, can-do mindset & problem solver.
• Patience and the ability to remain calm under pressure.
• Attention to detail and professionalism in communication.
• Ability to adapt quickly to shifting schedules or client demands.
• Comfortable with night shifts and global time zone coordination.

Cultural Fit:

• Embraces Magpie Nest’s core values of continuous improvement, collaborative growth, and open communication.
• Energetic, responsive, and excited about serving people from diverse cultural backgrounds.

Salary:

Negotiable – competitive within the industry, based on experience and skill set. Range - 25,000-35000 BDT

What We Offer:

• The opportunity to work with a fast-scaling US/UK real estate brand.
• A dynamic and performance-driven work culture.
• Hands-on experience with international clients.
• Direct coordination with US/UK team leaders.

Benefits:

• Saturday, Sunday weekends
• Two annual festival bonuses
• Drop-off for Evening & Night Shift
• Annual performance appraisal & salary review
• Parental and compassionate leave
• Complimentary tea/coffee
• Indoor/outdoor games with the team
• Supportive and friendly working environment
• Continuous learning and development opportunities

Application Deadline: January 15, 2026

To Apply:

Please submit your updated resume and a brief cover letter here explaining why you are the ideal candidate for this role. In your cover letter, please highlight any experience handling clients or working in English-speaking environments.

We look forward to welcoming new energy and talent into our growing team at Magpie Nest!