📍 Location: Bashundhara R/A
📅 Employment Type: Full-Time (On-site)
🕒 Working Hours: 1 PM - 10 PM (UK Business Hours)
📆 Work Days: Monday to Friday
📴 Weekend: Saturday & Sunday

 

Are you confident in your communication, driven to deliver excellence, and ready to grow in a fast-paced, globally connected environment?

 

Magpie Nest, a UK-based real estate firm, is seeking a Client Success Executive to join its expanding back-office operations in Bangladesh. This specialized role focuses on Block Management, where you will manage the administrative and operational needs of blocks of flats.

You will serve as the primary point of contact for UK leaseholders and service providers, ensuring communal areas and residential buildings are maintained to high standards through proactive communication and coordination.

About the Role:

Magpie Nest is looking for a detail-oriented professional to support our UK Block Management portfolio. In this role, you will be responsible for the smooth running of residential blocks, handling everything from service charge inquiries to maintenance coordination for communal areas.

We are seeking a candidate who excels in a fast-paced environment, works independently, is IT savvy and can represent our brand with clarity and professionalism.

Our Core Values (Alignment is Non-Negotiable):

We strive for excellence and continuous improvement with great vision. We aim to grow together with loyalty, dedication, and a collective mindset. We value honest and direct communication.

What You’ll Do:

 

Block Coordination:

• Act as the main liaison for leaseholders, tenants, and contractors regarding the management of blocks of flats.

Maintenance Management:

• Receive and log service requests for communal repairs, coordinate with UK-based suppliers, and follow up to ensure completion.

Client Support:

• Handle inquiries regarding service charges, building insurance, and tenancy-related matters with empathy and accuracy.

Database Management:

• Maintain precise records of all block-related interactions and maintenance tickets within the CRM.

Issue Resolution:

• Mediate between residents and the UK operations team to resolve disputes or complex building issues promptly.

Responsibilities:

• Handle inbound and outbound communications with professionalism and empathy.
• Respond to inquiries accurately and in line with company procedures.
• Update and maintain records of interactions and service tickets.
• Stay informed about real estate services, tenancy policies, and current updates to provide reliable guidance.
• Escalate unresolved issues to supervisors or senior officers when necessary.

What You Bring:

 

Experience & Skills:

• Education: BSc, BBA, MBA, or an equivalent degree from a reputed university.
• Experience: At least 1 year in client service. Specific experience in property or block management is a significant advantage. Freshers with strong communication skills in English.
• Language & Tech: Exceptional command of English (written and spoken) and proficiency in digital tools like Google Workspace, Outlook, AI.
• Mindset: A proactive problem-solver who understands the nuances of managing shared residential spaces.
• Tech-savvy and familiar with digital tools like Google Workspace, CRMs, and call systems.
• Flexibility: Ability to work night shifts to align with UK business hours. Must be punctual.

Values & Qualities:

• Loyal, growth-minded & open for long-term employment.
• Proactive, solutions-oriented mindset.
• Hard worker, can-do mindset & problem solver.
• Patience and the ability to remain calm under pressure.
• Attention to detail and professionalism in communication.
• Ability to adapt quickly to shifting schedules or client demands.
• Comfortable with night shifts and global time zone coordination.

Cultural Fit:

• Embraces Magpie Nest’s core values of continuous improvement, collaborative growth, and open communication.
• Energetic, responsive, and excited about serving people from diverse cultural backgrounds.

Salary:

Negotiable – competitive within the industry, based on experience and skill set.

What We Offer:

• Competitive Salary: Negotiable based on your expertise in property management.
• Professional Growth: Specialized experience in the UK's regulated property and block management sector.
• ⁠Progression: Promotion to more senior and varied roles within the organisation.
• Fixed days off: Full weekend (Saturday and Sunday)
• Rewards: Two annual festival bonuses and performance-linked salary appraisals.
• Environment: A supportive culture with continuous learning and development opportunities.

Application Deadline: 4 May 2026

To Apply:

Please submit your updated resume and a brief cover letter here explaining why you are the ideal candidate for this role. In your cover letter, please highlight any experience handling clients or working in English-speaking environments.

We look forward to welcoming new energy and talent into our growing team at Magpie Nest!